In my last post I wrote about our decision to begin hiring locally instead of outsourcing. So far it has been going better than originally expected.
Outsourcing is a big topic these days and understandably so. Outsourcing can provide cheaper labor than here in the US and often times the companies are highly qualified.
Our decision to NOT outsource is based on customer satisfaction.
When we make decisions, our customers are always at the forefront of our minds. What is best for our customers? How can we serve them better?
Often, designers and coders have extremely high rates and long turn around times. These two factors contribute to a lower number of individuals purchasing their services. I have dealt with this situation myself. I do not want to wait several months for a re-design on my blog. I also am not willing to pay thousands of dollars for one either.
We are offering our customers the best designs in the business (in my humble opinion), as well as an affordable pricing structure and extremely quick turn around times.
It is simply not possible for us to offer the same customer service oriented business philosophy with employees who we have difficulty communicating with. We want to make sure that our vision is crystal clear in the minds of each and every one of our employees.
In my previous post on this subject, I wrote that I have been using Monster.com to view resumes. This service is relatively expensive but well worth it in my opinion. Time is money and the ability for us to hire 5-10 qualified individuals inside of a month is awesome. Monster.com has provided a great service. Their business model is truly spectacular.
What we look for in an applicant
We are especially interested in an employee that has a firm grasp on what we are trying to accomplish. The employee must understand that we are set out to please each and every customer we have. Our goal is to have every customer be an advocate for our company. This will not happen unless everyone at our company is on the same page.
Have you ever been in a less than friendly office environment? I have and to say the least it is not a good situation. With that being said, we are looking for those individuals that get along well with us. We spend most (if not all) our waking time at work, therefore we find it especially important that the workplace is somewhere that we like going to. This means a courteous, friendly, and open environment.
We are Passionate about what we do!
We need our employees to also understand that this is not just a job for us, it is our livelihood. We are all very passionate about our business. The little things excite us; the number of orders per day, each new design, networking, etc. Every part of the business consumes us and we want our employees to share in this passion.
I guess you could say that we expect a lot from our employees. We recognize this and are willing to compensate them in the form of a profit sharing system. We acknowledge the fact that our employees are keys to the company’s success. Therefore our employees will most definitely be treated very, very well.
No one likes working for someone who doesn’t appreciate their efforts. This is not going to happen in our company. We would like to recognize accomplishments and rather than degrade someone for messing up we will simply learn from the experience and not make the same mistake.
What do you think? Are we ‘loco’ for hiring “expensive” labor?
